Contact and Support

Have a billing, technical or other question? Use our Knowledge Base to find an answer.

If you are interested in reviewing Rinse or have a question about the product or business, please contact us at contact-rinse@real.com.

For business or other related questions, you can contact the Rinse team at contact-rinse@real.com.

Windows XP with Service Pack 2, Windows Vista, or Windows 7 (32- or 64-bit)
Administrator privileges are required
Adobe Flash Player 9.0 or later
QuickTime 7.5 or later recommended
Video Download feature is compatible with these web browsers only:
- Google Chrome 4.0 or later
- Microsoft Internet Explorer 6.05 or later
- Mozilla Firefox 3.0 or later
For downloading videos, you will need an appropriate amount of disk space available on your hard disk.

CPU: 1.4 GHz or faster
RAM: 1 GB
Hard disk: 200 MB available free space
Windows XP with Service Pack 3, Windows Vista or Windows 7 (32- or 64-bit)
Adobe Flash Player 9 or later
QuickTime 7.5 or later recommended
Video Download feature is compatible with these web browsers only:
- Google Chrome 2.0 or later
- Microsoft Internet Explorer 6.05 or later
- Mozilla Firefox 3.0 or later

2.4 GHz dual core processor or greater for simultaneous record/playback features
1 GB of RAM for Win XP (Service Pack 3)
2 GB for Windows Vista (Service Pack 1)
2 GB for Windows 7
128 MB Video Card
1280x720 (720p) or larger display
High-speed Internet connection (audio/video)
Full Duplex sound card and speakers
CD and DVD writer
USB 2.0 for device connection
Windows Media Player 11.0 or later
QuickTime 7.5 or later
If using screen reader software: JAWS (v4.02 or greater) or Windows-Eye (v4.21 or greater)